Technical Support
Telephone Support:
US Toll Free: 1(800)918-1670
Hours: 9:00 AM to 5:00PM (Pacific Standard Time)
Monday through Friday (excluding US holidays)
International: Contact your distributor directly, or call +1(206) 923-3337
Email Support: support @MimicSimulation.com
Expected response time for email support is within the next business day.
A Mimic support specialist will help you determine how to best resolve your support issue:
- Telephone and email support
- Delivery of spare parts to be installed by customer
- Return shipping of unit to Mimic's facility
- Support specialist dispatched to the customer's facility